Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@solalamp.co.uk. Please contact us to confirm our return address. Our business address IS NOT our return address. You are responsible for ensuring your item is returned to the correct address. We are not held liable for any loss that may occur if your return item is sent to a wrong address. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@solalamp.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@solalamp.co.uk.

 

Extended Christmas Returns Policy

At Sola Lamp, we want our customers to have a worry-free holiday season. That's why we offer an extended Christmas returns policy on all of our products purchased between 1st November and 25th December. You can request a return up until 23rd February of the following year.

We hope this extended Christmas returns policy gives you peace of mind during the holiday season.

 

Business Address: 124 City Road, London, EC1V 2NX, United Kingdom

Email: help@solalamp.co.uk

Phone: +44 7862 805609